Small and medium sized businesses need telecommunications solutions today that service their business, by improving their ability to compete, by providing the flexibility to grow, that efficiently services customers, and that control telecommunications costs.

The ValueNet Hosted IP solution provides a whole of business approach to identifying and meeting the unique needs of your business. ValueNet’s network of specialised channel partners can provide your business with tailored local service and added value through a committed single partner who understands all your voice, data and IT needs.

Hosted in the network, ValueNet’s solution can deliver functionality to your business that can not be provided by the traditional PABX. Key features provided by ValueNet’s Hosted IP solution include:

1.	Secure, efficient and reliable broadband access.		ValueNet maintains end-to-end quality of service while delivering voice and data over the broadband connection.
2.	Inherent Disaster recovery Mechanisms		Automatically enabled through Web Portal and Remote Phone features, and through phone portability.
3.	Flexible inbound and outbound call management;		Queues, announcements and hunt groups enable enterprise level call management features to be cost-effectively deployed by SMEs.
4.	Fast Moves, Adds and Changes		Phones can move desks, and/or locations without external intervention.
5.	Flexible site changes		Move sites, or add new sites without requiring PABX’s to be purchased.
6.	Mobility and unified messaging; productivity improvement		Enables telecommuting over a broadband Internet connection anywhere in the world, as if you are operating from the office.

The ACD (automatic call distribution) capability helps especially with busy call periods to present a professional customer interface and to maximize caller satisfaction. ValueNet can easily configure multiple queues per customer, with custom choices, meeting customer needs while saving their customers from call centre capital expenditures.